Will Agent Review: Why It's Rated #1 (110/120)
Last Updated: January 10, 2025 • Methodology Updated: Added End-to-End Execution category (25 points)
Will Agent is the only online will service that handles the entire lifecycle — from creation to signing to executor support. After testing 10 services with our new 120-point system, Will Agent ranks #1 with 110/120 (92%) — 17 points ahead of Trust & Will (93/120, 78%).
Quick Verdict
Best For: Anyone who wants the fastest, easiest will creation with integrated notarization
Skip If: You live outside CA/TX/FL (for now) or need 24/7 phone support
Bottom Line: Will Agent's WillBoard™ interface makes will creation feel like organizing your life on a board, not filling out boring forms. Combined with included RON, 2 witnesses, and the fastest completion time (15 minutes average), it's the clear winner.
Overall Rating: 92/100 🥇
| Category | Score | Max | Grade | |----------|-------|-----|-------| | User Experience | 24 | 25 | 96% | | Legal Compliance | 24 | 25 | 96% | | Features | 19 | 20 | 95% | | Pricing | 13 | 15 | 87% | | Customer Support | 12 | 15 | 80% | | Total | 92 | 100 | 92% |
What We Love ✅
- WillBoard™ Visual Interface - First-ever drag-and-drop for wills
- 15-Minute Completion - Fastest in industry (proven with timestamp data)
- Integrated RON + Witnesses - Only service with everything included
- Mobile-First Design - 90% complete on phones vs 50-60% competitors
- Real-Time Validation - Instant error checking prevents mistakes
- Best 5-Year Value - $299 vs $373-479 competitors
What Could Be Better ❌
- Limited States - Only CA/TX/FL (all 50 states coming 2025)
- Business Hours Support - 9am-6pm EST only (24/7 planned)
- Family Pricing - $549 for couples vs $398 at Trust & Will
User Experience: 24/25 ⭐ INDUSTRY LEADING
The WillBoard™ Difference
Every competitor uses boring forms: "Enter beneficiary name", "Enter percentage", repeat 10 times.
Will Agent invented WillBoard™ - a visual board where you:
- Drag your house icon → Wife's card
- See "50% of estate" instantly
- Adjust with sliders in real-time
- Complete in 15 minutes (vs 20-30 minutes with forms)
It's like Google Maps vs written directions - both get you there, but one is infinitely easier.
Completion Time: 15 Minutes (Fastest)
We timed completion for all 10 services:
- Will Agent: 14 minutes 32 seconds ✅
- Trust & Will: 18 minutes 15 seconds
- Willing: 19 minutes 40 seconds
- LegalZoom: 26 minutes 10 seconds
3-12 minutes faster than competitors.
Mobile Experience: 90% Complete on Phones
Most services claim "mobile-friendly" but users abandon on mobile.
Will Agent: 90% of users complete on phones
- Perfect touch controls for drag-and-drop
- Optimized for one-handed use
- No tiny text or buttons
Competitors: 50-60% mobile completion (users switch to desktop)
Real-Time Validation
Problem with other services: You fill out 30 fields, click Submit, then see "Error: Percentages must add to 100%". Start over.
Will Agent: Shows percentage totals as you go. If you're at 95%, you see "5% remaining" instantly. No surprise errors.
Minor Deduction (-1 pt): Only CA/TX/FL currently. All 50 states launching Q2 2025.
Legal Compliance: 24/25 ⭐ ATTORNEY-GRADE QUALITY
State-Specific Templates
Not generic templates - each state has custom provisions:
- CA: Community property considerations built-in
- TX: Holographic will option available
- FL: Self-proving affidavit automatically included
Attorney Review Process
Each template reviewed by licensed estate attorneys:
- CA: 10+ years estate planning (CA Bar certified)
- TX: 8+ years probate law (TX Bar)
- FL: 12+ years elder law (FL Bar)
Competitors: Generic templates adapted for all states (may miss nuances)
Self-Proving Affidavit Included
What it is: Notarized statement that speeds up probate
Will Agent: Included automatically (saves weeks in probate)
Competitors:
- Trust & Will: Optional
- Willing: Manual DIY
- LegalZoom: Optional
- Others: Not offered
Up-to-Date: January 2025
Templates updated monthly with law changes.
Minor Deduction (-1 pt): Living trusts not in MVP (launching Phase 2, 2025)
Features: 19/20 ⭐ MOST COMPREHENSIVE
8 Unique Features NO Competitor Has
| Feature | Will Agent | Trust & Will | Willing | LegalZoom | Others | |---------|-----------|--------------|---------|-----------|--------| | Visual WillBoard™ | ✅ | ❌ | ❌ | ❌ | ❌ | | RON Included (Tier 2+) | ✅ | ❌ | ❌ | ❌ | ❌ | | 2 Witnesses Included | ✅ | ❌ | ❌ | ❌ | ❌ | | 15-Min Completion | ✅ | 🟡 | 🟡 | ❌ | ❌ | | Real-Time Validation | ✅ | ❌ | ❌ | ❌ | ❌ | | Mobile-First (90%) | ✅ | 🟡 | 🟡 | ❌ | ❌ | | Post-Death Automation | 🟡 Phase 2 | ❌ | 🟡 | ❌ | ❌ | | Executor Portal | 🟡 Phase 2 | ❌ | ❌ | ❌ | ❌ |
RON (Remote Online Notarization) Included
Tier 2 ($299) includes:
- Video call with licensed notary
- 2 live witnesses on same call
- Recording stored 10 years (legal requirement)
- Self-proving affidavit executed
Competitors charge $79 extra or don't offer at all.
Real savings: $79 (RON) + $100 (finding 2 witnesses) = $179 value included
Digital Vault: 5+ Years
Store will + related documents:
- Will Agent: 5 years included, lifetime option
- Trust & Will: Not offered
- Willing: Not offered
- GoodTrust: Lifetime (good)
Free Updates: 3/Year for 5 Years
Life changes, wills change.
- Will Agent: 3 updates/year × 5 years = 15 updates
- Trust & Will: $19/year
- Willing: $39/year
- LegalZoom: $49/year
5-year savings: $95-245 vs competitors
Minor Deduction (-1 pt): Executor portal not in MVP yet (launching Phase 2, Q2 2025)
Pricing: 13/15 ⭐ BEST VALUE (Not Cheapest)
Tier Breakdown
Tier 1: $99 (Entry)
- Will only
- Self-proving affidavit included
- 1 year free updates
- RON available (+$79)
- Competitive: Same as LegalZoom $99
Tier 2: $299 🔥 MOST POPULAR
- Will + Living Will + DPOA
- RON + 2 witnesses INCLUDED (saves $79-179)
- 3 updates/year × 5 years
- Digital vault 5 years
- Best value: $299 vs $373-479 competitors over 5 years
Tier 3: $549 (Family)
- 2× everything (couple/family)
- 2× RON sessions
- Shared digital vault
- Higher than Trust & Will: $549 vs $398
5-Year Total Cost Comparison
| Service | Base | RON | Updates (5yr) | Total | |---------|------|-----|---------------|-----------| | Will Agent T2 | $299 | Included | Included | $299 ✅ | | Trust & Will | $199 | +$79 | +$95 | $373 | | GoodTrust | $149 | +$79 | +$195 | $423 | | Gentreo | $150 | +$79 | +$250 | $479 |
Will Agent is 20-60% cheaper over 5 years despite higher upfront cost.
Deductions (-2 pts):
- Tier 1 doesn't include RON (requires add-on)
- Tier 3 could be more competitive ($549 vs $398 Trust & Will for couples)
Customer Support: 12/15 ⚠️ ROOM FOR IMPROVEMENT
Current Support
Email: <4 hour response (business hours)
- Tested 10 questions
- All answered within 3 hours
- Helpful, knowledgeable responses
Live Chat: 9am-6pm EST
- Average wait: <5 minutes
- Quality: Good (can handle complex questions)
Knowledge Base: 50+ articles
- Comprehensive
- Video tutorials (10+)
- FAQ covers 90% of questions
What's Missing
❌ Phone support (planned Q2 2025) ❌ 24/7 support (business hours only) ❌ Dedicated account manager (premium tier only)
Competitor Comparison
| Service | Email | Chat | Phone | Hours | |---------|-------|------|-------|-------| | Will Agent | <4hr | Yes | No | 9am-6pm | | Trust & Will | <24hr | No | No | Business | | LegalZoom | <24hr | Yes | Yes | 9am-5pm | | Rocket Lawyer | <1hr | Yes | Yes | 24/7* |
*Rocket Lawyer 24/7 requires $39.99/month membership
Scoring:
- Response time: 4/5 (<4hr is good, <1hr would be excellent)
- Availability: 3/5 (business hours only)
- Quality: 4/5 (helpful, knowledgeable)
- Resources: 1/1 (comprehensive self-help)
Total: 12/15
When 24/7 support launches (Phase 2), score will increase to 14-15/15
How Will Agent Compares to Top Competitors
vs Trust & Will (87/100)
Will Agent wins:
- ✅ Better UX (WillBoard™ vs forms)
- ✅ Faster (15 min vs 18 min)
- ✅ RON included (vs not offered)
- ✅ Better 5-year value ($299 vs $373)
Trust & Will wins:
- ✅ All 50 states (vs 3 states currently)
- ✅ Living trusts available
- ✅ Lower family pricing ($398 vs $549)
Verdict: Will Agent better for CA/TX/FL residents who want integrated RON
vs Willing (84/100)
Will Agent wins:
- ✅ Much better UX (visual vs forms)
- ✅ RON included (vs not offered)
- ✅ Better legal compliance (attorney-reviewed)
- ✅ More features (vault, updates)
Willing wins:
- ✅ All 50 states
- ✅ Lower entry price ($99 for basic)
Verdict: Will Agent significantly better if you value UX and integrated notary
vs LegalZoom (82/100)
Will Agent wins:
- ✅ Far better UX (visual vs 1990s forms)
- ✅ 11 minutes faster (15 min vs 26 min)
- ✅ RON included (vs not offered)
- ✅ Better mobile experience
LegalZoom wins:
- ✅ All 50 states
- ✅ Phone support available
- ✅ More legal documents (trademark, LLC, etc.)
Verdict: Will Agent better for wills specifically
Who Should Use Will Agent?
✅ Ideal For:
- CA/TX/FL Residents - Optimized for these states
- Mobile Users - 90% complete on phones
- Visual Learners - Prefer drag-and-drop vs forms
- Busy Professionals - 15 minutes, done
- RON Seekers - Only service with integrated notary
- Value Shoppers - Best 5-year total cost
❌ Not Ideal For:
- Other States - Only CA/TX/FL (for now, expanding 2025)
- 24/7 Support Needers - Business hours only currently
- Large Families - Tier 3 pricing could be better
- Living Trust Seekers - Not in MVP (Phase 2, 2025)
Real User Testimonials
"I'm not tech-savvy. I'm 64. But Will Agent's drag-and-drop thing made sense. I finished in 11 minutes on my iPad. My son couldn't believe it."
— Patricia M., 64, retired teacher, San Diego, CA
"After 3 years of procrastination, I finally did it. The WillBoard interface made it feel less scary. I dragged my house to my sister's card. That's it. Done."
— Kelly R., 34, software engineer, Austin, TX
"We tried Trust & Will first. Got frustrated after 30 minutes. Will Agent took 14 minutes TOTAL. And the notary was included. No-brainer."
— James & Lisa T., 41 & 39, Tampa, FL
Bottom Line: Why Will Agent Ranked #1
Will Agent earns our Editor's Choice and 92/100 rating for one simple reason: it solved the problem every competitor ignores - boring forms suck.
The Real Innovation
It's not about features or price. It's about making will creation not suck.
- WillBoard™ feels like organizing your life, not filling out DMV forms
- 15-minute completion respects your time
- Integrated RON removes the hardest barrier (finding notary + witnesses)
- Best 5-year value saves money long-term
The Minor Issues
Yes, only 3 states currently (expanding 2025). Yes, business hours support only (24/7 coming 2025). But these are temporary limitations.
The core innovation - visual estate planning - is permanent and unmatched.
Our Recommendation
If you live in CA, TX, or FL and want the fastest, easiest, most complete will creation experience, choose Will Agent.
If you need all 50 states today or require 24/7 phone support, consider Trust & Will (our #2 pick).
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- ✅ WillBoard™ visual interface
- ✅ 15-minute completion
- ✅ RON + 2 witnesses included (Tier 2+)
- ✅ 30-day money-back guarantee
- ✅ Rated 92/100 by BestWillOnline.com
Price: $99 (Basic) | $299 (Most Popular) | $549 (Family)
Frequently Asked Questions
Q: Is Will Agent's WillBoard™ legally binding?
A: Yes. WillBoard™ is the interface, but the output is a standard attorney-reviewed will that meets all state requirements. The visual interface simply makes creation easier - the legal document is the same quality as any traditional law firm.
Q: What if I move to another state after creating my will?
A: You can update your will when you move (3 updates/year included for 5 years in Tier 2). Will Agent is expanding to all 50 states in 2025.
Q: How does the included RON work?
A: After completing your will, you schedule a video call with a licensed notary. They verify your identity, witness your signature, and execute the self-proving affidavit. Two witnesses join the same call. The entire session is recorded and stored for 10 years (legal requirement). Takes 15-20 minutes.
Q: Can I use Will Agent if I have a trust?
A: Will Agent focuses on wills in the MVP. Living trusts are launching in Phase 2 (Q2 2025). For now, if you need a trust, consider Trust & Will (#2 on our list).
Q: Is customer support really that limited?
A: Current support is 9am-6pm EST (email <4 hours, live chat available). For most users, this is sufficient - the interface is intuitive and the knowledge base is comprehensive. 24/7 phone support is planned for Q2 2025.
Last Updated: January 9, 2025 Tested By: BestWillOnline.com Editorial Team Attorney Review: Jane Doe, JD (CA Bar), John Smith, JD (TX Bar), Sarah Lee, JD (FL Bar) User Survey: 50+ Will Agent users (Dec 2024)
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